When we arrived at the Hilton Garden Inn, we were confused about where the entrance to the hotel was. All we wanted to do was check-in. We entered the pool area, and it was taped off; we tried the front entrance, and the doors were locked with construction tape all around and workers completing the new lobby floor. We finally found our way, and at that point, I was frustrated. I thought, my God, when will we see an elevator to go to our room. I was dissatisfied with the front desk person and then realized they were doing the best they could, working with what they had to work with.
Once we finally deposited our stuff to our room and understood what was happening (the entire hotel was under renovation), I apologized to the sweet lady at the front desk (which was a card table at the back entrance), and we went across the way for drinks. I came back, and while my husband and daughter lay in the comfort of our room, I went back downstairs under the entrance awning seeking a light (yes, a light, I had three glasses of wine, and that is my tipping point for needing a cigarette). I sat under the back awning and watched about 30 people try to find the entrance. They drove back and forth past the door, wondering if they should go in or not. There was signage at the front of the hotel sending them around back but nothing that said: “CHECK-IN HERE!”
I borrowed lights from several different kinds of pilots who said that since Covid, this is normal. One man, Patrick, had just ended a day of retraining and gaining flight hours to work for UPS or FEDEX. I also met two working pilots who came out of Mexico and were on a layover from Estafeta Carga Aérea S.A. de C.V. , a cargo airline based in Mexico City, Mexico. It operates domestic cargo charters in Mexico and the United States and has over 25 interline agreements providing connecting services to the rest of the Americas, Europe, and Asia. They said that when they reach their accommodations, confusion, similar to what we experienced, is expected. I borrowed a light from them, and we had a smoke. They told me about their passion for their work and told me why flying for a cargo company was essential to them.
Meanwhile, the staff inside the Hilton Garden Inn was doing their best to be welcoming. They put on a good face and made the best of a bad situation. As I lay my head down to sleep tonight, I think about all the people working on the ground and flying above the clouds. They are dedicated to keeping the world moving and following guidelines that keep all of us safe in this crazy time. I salute them.